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Overview

Templates control the text content of notifications. If a trigger has no template assigned, Alius uses a built-in default format. Custom templates let you control exactly what appears in each notification using Markdown and {{variable}} placeholders.

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Template Types

Each template is scoped to an entity type, which determines which variables are available:
TypeAvailable variables
Productproduct.*, product_previous.*
Orderorder.*
Customercustomer.*
Returnsreturns.*
Cartcart.*

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Creating a Template

  1. Go to Templates in the sidebar.
  2. Click Create Template.
  3. Fill in:
    • Title — Name for the template (e.g., “High-value order alert”)
    • Type — Entity type (Product, Order, Customer, Returns, or Cart)
    • Content — The message body using Markdown and variables
  4. Click Save.
The template is then available in the trigger form’s template picker.

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Markdown Syntax

Templates support a limited Markdown subset:
SyntaxOutput
## HeadingBold heading / header block
**bold text**Bold text
[label](url)Clickable link
---Horizontal divider
Plain textRendered as-is
Markdown is converted per hub at send time:
  • Slack: Headings → bold, links → <url|label> format, --- → divider block
  • Email: Full HTML rendering with inline CSS
  • Telegram: Headings → *bold*, links → Markdown v1 format, --- → ──────────

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Color Customization

Templates have optional color settings that apply per hub:
SettingHubDescriptionDefault
Email Header ColorEmailBackground color of the email header bar#008060
Email Link ColorEmailColor of hyperlinks in the email body#008060
Telegram BackgroundTelegramBackground color accent in the Telegram message#008060
Colors are entered as hex values (e.g., #FF5733).

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Template Priority

When a notification is sent, Alius resolves the message content in this order:
  1. Linked Template — If the trigger has a templateId, the saved template’s content is used.
  2. Inline Message Template — If the trigger has a custom message stored directly on the trigger record.
  3. Default Template + Conditions — The built-in default for the entity type, automatically extended with any condition fields from the trigger.
  4. Built-in Formatter — A fallback that generates a readable summary of what changed.

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Auto-Extension with Condition Fields

When a trigger uses the default template and has conditions configured, the default template is automatically extended to include those condition fields. For example, if your trigger has a condition on inventoryTotal, the notification will include: 
Total Inventory: {{product.inventoryTotal}}
Previous Total Inventory: {{product_previous.inventoryTotal}}

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Built-in Default Templates

If no custom template is selected, Alius uses these defaults: Product Updated: 
Product Updated: {{product.title}}

Title:
  Previous: {{product_previous.title}}
  New: {{product.title}}

View Product in Shopify: {{product.adminUrl}}
Order Created: 
Order Created: {{order.name}}

Customer: {{order.customerFirstName}} {{order.customerLastName}}
Total: {{order.totalPrice}} {{order.currency}}

View Order in Shopify: {{order.adminUrl}}
Customer Updated: 
Customer Updated: {{customer.firstName}} {{customer.lastName}}

Email: {{customer.email}}
Tags: {{customer.tags}}

View Customer in Shopify: {{customer.adminUrl}}
Cart Abandoned: 
Cart Abandoned

Customer: {{cart.firstName}} {{cart.lastName}}
Email: {{cart.customerEmail}}
Total: {{cart.totalPrice}} {{cart.currency}}
Items: {{cart.lineItemCount}}

Recovery URL: {{cart.recoveryUrl}}

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Template Variables Reference

Use product_previous.* variants for “previous” values in update notifications.
VariableDescription
{{product.id}}Product ID
{{product.adminUrl}}Link to product in Shopify Admin
{{product.title}}Product title
{{product.status}}active, draft, or archived
{{product.productType}}Product type classification
{{product.vendor}}Vendor/manufacturer
{{product.tags}}Comma-separated tags
{{product.handle}}URL handle
{{product.description}}Product description (HTML)
{{product.publishedAt}}Publication date
{{product.publishedScope}}Publication scope
{{product.category}}Shopify product category
{{product.isGiftCard}}Whether it’s a gift card
{{product.requiresSellingPlan}}Whether a selling plan is required
{{product.hasOnlyDefaultVariant}}Whether only one variant exists
{{product.outOfStockVariants}}Whether any variant is out of stock
{{product.collections}}Collections the product belongs to
{{product.price}}Product price
{{product.compareAtPrice}}Compare-at price
{{product.unitPrice}}Per-unit price
{{product.costPerItem}}Cost of goods per item
{{product.inventoryTotal}}Total inventory across all variants
{{product.requiresShipping}}Whether the product requires shipping
{{product.inventoryTracked}}Whether inventory tracking is enabled
{{product.taxable}}Whether tax is charged
{{product.seoTitle}}SEO meta title
{{product.seoDescription}}SEO meta description
{{product_previous.*}}All above fields for the previous state
VariableDescription
{{order.id}}Order ID
{{order.adminUrl}}Link to order in Shopify Admin
{{order.name}}Order name (e.g., #1001)
{{order.orderNumber}}Order number
{{order.totalPrice}}Grand total
{{order.subtotalPrice}}Subtotal before tax/shipping
{{order.totalDiscounts}}Total discount applied
{{order.totalTax}}Total tax charged
{{order.totalLineItemsPrice}}Sum of all line item prices
{{order.totalOutstanding}}Amount remaining to be paid
{{order.totalWeight}}Combined item weight
{{order.currentTotalPrice}}Current total after edits
{{order.currentSubtotalPrice}}Current subtotal after edits
{{order.totalTipReceived}}Tip amount
{{order.currency}}Currency code
{{order.presentmentCurrency}}Display currency
{{order.financialStatus}}Financial status
{{order.fulfillmentStatus}}Fulfillment status
{{order.displayFinancialStatus}}Human-readable financial status
{{order.displayFulfillmentStatus}}Human-readable fulfillment status
{{order.cancelReason}}Cancellation reason
{{order.paymentGatewayNames}}Payment methods used
{{order.email}}Email on the order
{{order.phone}}Phone number on the order
{{order.customerId}}Associated customer ID
{{order.customerEmail}}Customer’s email
{{order.customerFirstName}}Customer’s first name
{{order.customerLastName}}Customer’s last name
{{order.customerPhone}}Customer’s phone
{{order.buyerAcceptsMarketing}}Marketing opt-in status
{{order.locale}}Customer locale
{{order.landingSite}}Landing page URL
{{order.sourceName}}Order source
{{order.tags}}Order tags
{{order.note}}Order notes
{{order.test}}Whether this is a test order
{{order.confirmed}}Whether the order is confirmed
{{order.edited}}Whether the order has been edited
{{order.taxExempt}}Whether the order is tax exempt
{{order.taxesIncluded}}Whether prices include tax
{{order.dutiesIncluded}}Whether duties are included
{{order.shippingName}}Name on shipping address
{{order.shippingAddress1}}Shipping street address
{{order.shippingCity}}Shipping city
{{order.shippingProvince}}Shipping province/state
{{order.shippingCountry}}Shipping country
{{order.shippingZip}}Shipping postal code
{{order.shippingPhone}}Shipping address phone
{{order.billingName}}Name on billing address
{{order.billingAddress1}}Billing street address
{{order.billingCity}}Billing city
{{order.billingProvince}}Billing province/state
{{order.billingCountry}}Billing country
{{order.billingZip}}Billing postal code
{{order.billingPhone}}Billing address phone
VariableDescription
{{customer.id}}Customer ID
{{customer.adminUrl}}Link to customer in Shopify Admin
{{customer.email}}Email address
{{customer.firstName}}First name
{{customer.lastName}}Last name
{{customer.phone}}Phone number
{{customer.tags}}Tags
{{customer.locale}}Locale
{{customer.acceptsMarketing}}Marketing opt-in status
{{customer.amountSpent}}Lifetime amount spent
{{customer.numberOfOrders}}Lifetime number of orders
{{customer.productSubscriberStatus}}Subscription status
{{customer.taxExemptions}}Tax exemption info
VariableDescription
{{returns.status}}Current return status
{{returns.returnReason}}Reason provided for the return
{{returns.lineItemCount}}Number of items in the return
{{returns.totalRefundAmount}}Total refund value
{{returns.currency}}Currency code
{{returns.orderId}}ID of the associated order
{{returns.customerEmail}}Customer’s email address
VariableDescription
{{cart.id}}Checkout ID
{{cart.recoveryUrl}}URL to recover the abandoned cart
{{cart.customerEmail}}Customer’s email address
{{cart.firstName}}Customer’s first name
{{cart.lastName}}Customer’s last name
{{cart.totalPrice}}Cart total value
{{cart.currency}}Currency code
{{cart.lineItemCount}}Number of items in the cart