Triggers

Define which Shopify events to watch and where to send notifications

Overview

A trigger is a rule that watches for a specific Shopify event and sends a notification to a hub (Slack, Email, Telegram, or Discord) when that event occurs. Each trigger can be filtered with conditions and scheduled for immediate or batched delivery.

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Trigger Types

Alius supports 20 trigger types across six Shopify entities:

Product

Trigger Type	Fires when…
Product created	A new product is added to the store
Product updated	Any field on an existing product changes
Product deleted	A product is removed from the store

Order

Trigger Type	Fires when…
Order created	A new order is placed
Order updated	An existing order’s details change
Order paid	An order’s payment is confirmed
Order fulfilled	An order is marked as fulfilled

Refund

Trigger Type	Fires when…
Refund created	A refund is issued on an order

Customer

Trigger Type	Fires when…
Customer created	A new customer account is created
Customer updated	A customer’s profile or preferences change
Customer deleted	A customer record is removed

Returns

Trigger Type	Fires when…
Return requested	A customer submits a return request
Return approved	A return request is approved
Return declined	A return request is declined
Return processing	A return is being processed
Return closed	A return is closed
Return cancelled	A return is cancelled
Return reopened	A previously closed return is reopened
Return updated	Any field on a return changes

Cart

Trigger Type	Fires when…
Cart abandoned	A checkout is abandoned (no purchase completed)

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Trigger Fields

Each trigger has the following configurable fields:

Field	Required	Description
Title	Yes	A descriptive name shown in the triggers list
Status	Yes	Active (live) or Disabled (paused)
Type	Yes	The Shopify event to watch (see trigger types above)
Notification Hub	Yes	Where to send the notification: Slack, Email, Telegram, or Discord. Pro plan: select multiple hubs simultaneously
Channels/Recipients	Yes	For Slack: one or more enabled channels. For Email: verified recipients. For Telegram or Discord: the connected destination
Schedule	Yes	When to send: Instant, Hourly, Daily, Weekly, or Monthly. See Schedule Types
Template	No	A saved template to use. Defaults to the built-in format if not set
Conditions	No	One or more field-level filters. See Conditions

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Trigger Status

Each trigger has an Active / Disabled toggle:

• Active — The trigger is live and will fire notifications when events occur.
• Disabled — The trigger is paused. No notifications are sent, but configuration is preserved.

Triggers can be enabled or disabled from the trigger form or from the triggers list.

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Creating a Trigger

Creating a trigger is a two-step process:

Step 1 — Choose a template

Clicking Create Trigger opens the template picker page. You can either:

• Select a pre-built template (see Pre-built Templates below) to start with a pre-configured type and conditions.
• Click Blank Template to start from scratch.

Step 2 — Fill in the form

1. Fill in the Title.
2. The Type and Conditions are pre-filled if you chose a template — you can adjust them.
3. Select a Notification Hub. On the Free plan this is a single-select dropdown; on Pro it is a multi-select so you can send to several hubs at once.
4. Select the Channels/Recipients for each hub.
5. Select a Schedule (defaults to Instant; non-instant schedules require Pro).
6. Optionally select a saved Template.
7. Click Create Trigger.

The trigger starts processing events immediately.

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Pre-built Templates

The template picker offers nine ready-made configurations. Selecting one pre-fills the trigger type, category, conditions, and condition mode — all of which can be adjusted before saving.

Template	Type	Pre-set Condition
Low Stock	Product updated	Inventory total < 5
Out of Stock	Product updated	Inventory total = 0
High-Value Order	Order created	Total price > $500
Abandoned Checkout	Cart abandoned	—
New Order	Order created	—
Order Refund	Refund created	—
Return from Customer	Return requested	—
Return from Admin	Return approved	—
New Customer	Customer created	—

Templates are client-side only — no extra data is stored for choosing a template.

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Multi-Hub Notifications (Pro)

On the Pro plan, a single trigger can send to multiple hubs simultaneously — for example, Slack and Email and Discord all at once.

• The hub selector on the trigger form changes to multi-select checkboxes.
• Each selected hub uses its own channel/recipient configuration.
• Each hub+recipient pair produces a separate entry in Notification History.

On the Free plan, only one hub can be selected per trigger. A banner in the form explains the restriction and links to the upgrade page.

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Editing and Deleting Triggers

• Click any trigger row on the Triggers page to open the edit form.
• Use the checkbox column to select multiple triggers and delete them in bulk.
• A confirmation modal appears before deletion.

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Trigger Limits

Plan	Active Trigger Limit
Free	3
Pro	10
Max	Unlimited

Triggers are one of three automation types — Reports and Goals have their own separate limits. See Reports, Goals, and Pricing.

When the plan limit is reached:

• The Create Automation button is disabled with a warning banner.
• The banner includes an Upgrade button linking to Shopify’s pricing page.
• The server also enforces the limit — the form submission is rejected if the UI is bypassed.